Cancellation policy

Cancellation Policy

Last updated: February 14, 2026

Certain products in our store may be offered as subscriptions, pre-orders, or try-before-you-buy purchases. This policy outlines how you can modify or cancel these types of orders.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select. Your payment method will be stored securely and charged automatically for each scheduled delivery, unless you opt to pay upfront.

All subscriptions require a minimum commitment of two months (two orders). After your second order has been processed, you may cancel or modify your subscription at any time without penalty.

Some subscriptions may auto-renew at the end of their term. If you do not wish to renew, you can cancel at any time after your second order, before the next billing cycle.

To modify or cancel your subscription click HERE or:

  • Click the link provided in your order confirmation email

  • Manage your subscription settings directly through your customer portal

Please refer to our Refund Policy for information on returns and refunds related to subscriptions.

Pre-orders

Pre-orders allow you to reserve products that are currently out of stock or launching soon. At checkout, you may be charged a deposit or no payment at all. In either case, we securely store your payment method and charge the full or remaining balance once the item is ready to ship.

You may cancel a pre-order if it has not yet been fulfilled. If the order has already shipped, you may request a refund according to our Refund Policy.

Try Before You Buy

When you select a try-before-you-buy product, we authorize your payment method at checkout but do not charge you immediately. Once the item is delivered, you’ll have a set trial period to decide whether to keep it.

If you do not return the item within that time frame, your payment method will be charged the full amount automatically.

For questions about returns or exchanges related to these items, please review our Refund Policy or contact us at contact@hilucid.com.