Refund policy
Refund Policy for Hilucid
Last updated: February 14, 2026
OVERVIEW
At Hilucid, we stand behind the quality and performance of our products. If you’re not completely satisfied with your purchase, we’re here to help—within reason. Due to the nature of nootropics and consumable goods, certain restrictions apply.
RETURNS
We accept returns on unopened and unused products within 14 days of delivery. To be eligible for a return, your item must be:
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In its original packaging
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Sealed and unopened
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Accompanied by a receipt or proof of purchase
To initiate a return, contact us at contact@hilucid.com with your order number and reason for return. We will provide instructions for shipping the item back.
NON-RETURNABLE ITEMS
We do not accept returns or issue refunds for:
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Opened or used products
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Items purchased through third-party retailers
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Products returned after the 14-day window
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund after 10 business days:
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Check your bank account again.
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Contact your credit card company—it may take some time before your refund is officially posted.
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Contact your bank. Processing time varies by institution.
If you’ve done all of the above and still have not received your refund, please contact us at contact@hilucid.com.
EXCHANGES
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, email us with photographic evidence at support@hilucid.com within 7 days of delivery.
SHIPPING RETURNS
You will be responsible for paying your own shipping costs for returning your item unless the item is defective or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if prepaid by Hilucid) will be deducted from your refund.
We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
CONTACT US
If you have any questions about our refund policy, contact us at:
📧 contact@hilucid.com
Phase Digital LTD
4th Floor, Silverstream House
45 Fitzroy St, London W1T 6EB, UK
Company Number: 14372333